At Callsavvy, we provide a usage-based CRM SaaS platform. Because our services are consumed based on active usage and system resource allocation, we maintain a strict refund policy to ensure platform stability.

1. Eligibility for Refunds

Refunds are granted only under the following specific circumstances:

Overpayment: If a technical error results in a customer being charged more than the intended amount, the excess will be refunded.

Credit Failure: If our system fails to credit your account balance or account features following a successful transaction.

Service Non-Delivery: If Callsavvy is no longer able to provide the specific product or service for which the customer has already paid.

Billing Errors: Any other demonstrable billing discrepancies caused by Callsavvy’s internal systems.

2. General SaaS Fairness Clause

In accordance with industry standards, we may consider refund requests on a case-by-case basis for exceptional circumstances (e.g., proven unauthorized account access or major service outages).

3. Refund Limitations & Timeframes

30-Day Limit: Refund requests must be submitted within 30 days of the transaction date.

Expired Requests: Any request initiated after 30 days will be ineligible for a cash refund. At Callsavvy's sole discretion, we may offer a Credit Balance to be used for future platform usage in lieu of a refund.

Processing Time: Once approved, refunds are processed immediately by Callsavvy. However, the time it takes for funds to appear in your account is governed by your bank or payment gateway (typically 5–10 business days).

4. Method of Refund

To prevent fraud and comply with Anti-Money Laundering (AML) regulations, all refunds will be issued only to the original payment method and gateway used at the time of purchase. We cannot refund to a different card or bank account.

5. How to Initiate a Refund

To request a refund, you must contact us from the email address associated with your Callsavvy account:

Email: hi@callsavvy.com

Subject Line: Refund Request - [Your Business Name/ID]

Requirement: Please include a copy of your receipt or the Transaction ID from your dashboard.

6. Usage-Based Specifics

Please note that "Buyer’s Remorse" regarding used credits or usage-based charges incurred through normal platform operation does not qualify for a refund. We encourage users to monitor their usage via the Callsavvy dashboard.