Callsavvy CRM - AI-powered Omnichannel customer engagement automation & business communication Tool

Improve Customer Experience through Omnichannel Conversation

Effortlessly manage customer interactions across multiple channels, including phone calls, emails, social media, live chat, video, meetings and more. Ensure a consistent and unified experience for your customers, no matter how they choose to reach out.

Enhanced customer experience
Increased customer retention
Consistent branding and messaging

Build an Interactive Call Centre with Self-Care Capabilities

Improve efficiency with AI-Powered Automation

Leverage advanced AI technology to automate routine tasks, enhance customer interactions, and provide personalized experiences. Our intelligent automation features streamline workflows, encourage team participation, saving time and improving efficiency.;

Better request routing
Minimize agent burnout
Improved job satisfaction

Drive better Customer engagement with Unified tools

Callsavvy consolidates all customer data and engagement tools into a single platform, giving you a 360-degree view of each customer’s interaction with your business. This unified approach allows you to tailor your communication strategies, build stronger relationships, and drive customer loyalty.

All tools in one box
Unified conversational data
Improved response time

Make better decisions with Real-Time Analytics

Gain valuable insights into customer behavior and interaction patterns with real-time analytics. Monitor performance, track key metrics, and make data-driven decisions to optimize your customer engagement strategies, pin-pointing precisely areas requiring improvement.

Track performance
Make better informed decisions
Focus resources where it matters more

Cut customer engagement cost down by 60%

One of Callsavvy's standout features is its affordability. Experience a powerful all-inclusive CRM at a fraction of the cost - 4 times cheaper than other alternatives out there. Maximize your customer engagement budget without compromising on quality or functionality.

Flexible pricing model
4x cheaper pricing
Zero 3rd-party integrations

Simplify engagement process to Save time and get things done quicker

Callsavvy's design prioritizes flexibility and simplicity, ensuring that it adapts to your unique business needs. The intuitive interface saves you learning time, allowing your team to focus on delivering exceptional customer service instead of navigating complicated software.

6 hours saved weekly
Less than 5 minutes learning time
Cut quicker response by 23%

Enhanced Team Productivity and Collaboration

Empower your team with intuitive tools and features designed to encourage participation and boost productivity. From automated workflows to efficient task management, Callsavvy helps everyone on your team play a part in delivering exceptional customer service with ease.

Built for collaboration
17% more productivity
11% cost saving

Scale effortlessly when you need to

Whether you're a small business or a large enterprise, Callsavvy is fully adoptable and scalable to meet your unique needs. Adapt the platform to fit your current business requirements, tailor your resources to fit your usage and current budget, and grow with confidence.

Choose what you need, when you need it
Prioritize what matters most
Scale your team as you grow

It's not just a CRM! it's 41+ customer engagement channels & AI tools, unified under one amazingly simple platform.

Call Center, IVR, Live Chats, Socials, Facebook Chat, WhatsApp API, Twitter Chats, Instagram, Tickets, Incidents, Team Chats, Calendar, Meet, Virtual Meeting, Video Call, Help Center, Knowledgebase, Leads, Pipelines, Soft-phone, Contacts, Chat-bot, Auto-Dialer, Robo Call, Voice Message, Email Campaign, SMS Campaign, WhatsApp Campaign, Campaign, Task Manager, Billing, Invoicing, Customer data management, Forms, Surveys

Call Centre & IVR

Improve customer experience and call handling with our interactive Call Centre, Smart call routing & DIY IVR tool

Auto-Dialer & Robocalls

Reach out to your customer via telephone calls the smart way with our Auto-Dialer, cold calls & bulk call-out tools

Support Tickets & Incidents

Keep a better track of your customer's requests & complaints with our powerful Support Ticket and incidents management tools

Live Chats & Socials

Engage your customers and website visitors over chat, Facebook, WhatsAapp, Slack, Instagram, Twitter and other social platform

Chatbots & Auto-responders

Keep your customers engaged even when you are not there with our chat bots and email auto-responders

Contacts & Leads

Manage your business contacts and keep better track of your leads & sales pipelines with our lead automation tool

Video Calls & Meets

Make video calls with your team and customers, create uninterrupted virtual meets and webinars and more

Calendar & Events

Schedule events, share personalized calendar invites with clients and more with our calendar tool

WhatsApp, SMS & Email Campaigns

Engage your customers via email SMS and WhatsApp with the in-built cold email, WhatsApp and SMS campaign tool

Help Center & Knowledgebase

Give your customers quick and easy access to suppport across all channels in a simple page with our help center feature

Form & Surveys

Create interactive online forms to collect & manage feedback, survey data and more with our form builder

Team Chats & Whispers

Enhance your team collaboration & simplify resource sharing with our team chat and team whisper tool

Invoice & Billing

Collect online payments, automate your billing & manage recurring invoices with our Invoice & Billing tool

AI-powered Analytics

Improve your team productivity and gain insight into what matters when it matters with our AI-powered analytics

Features

OS Independent

Launch your contact centre from any internet enabled device. No special hardware requirements

Up & Running in Minutes

Setup your business contact-centre in minutes with our interactive & easy-to-use flow builder.

Flexible Pricing

Decide precisely what you pay and when you pay with our interactive call package builder

Multiple Simultaneous 2-Way Call

Make both inbound and outbound calls using your call centre number

Interactive Voice Response (IVR)

Build advanced self-care capabilities to your customers with IVR

Call Recording

Recording every call and use these recordings to score your agents

Smart Call Routing

Auto distribute calls to the most suitable agent using smart routing algorithm

Call Queuing System

Increase performance of inbound call while minimizing missed calls with call queues

DIY Call Flow Builder

Build your call flow & logic in minutes with the easy-to-use interactive flow builder

Audio & Text-2-Speech Support

Play pre-recorded audio or simply use the in-built text-to-speech feature on your IVR

In-Call SMS Messaging

Easily send branded SMS messages to your call at a click of a button

Call Transfers

Transfer incoming calls from one agent or unit to another with a single click

Support Tickets

Improve customer support with the in-built support ticket management system & plugin

Import Tickets from Mail

Auto convert or sync emails on your mailbox to support ticket for better email request handling

Ticket Escalation

Improve your overall service delivery with customized unit-level ticket escalation rules (SLA)

Live Chats

Improve customer engagement on your website with the integrated live chat feature & plugin

Social Messengers

Engage your potential customer on Facebook, WhatsApp and other social media with our integrated messenger

APIs & Plug-ins

Integrate Callsavvy features into your existing business management tools with our Plug-ins & RESTFul APIs

Chatbots

Callsavvy's chatbots let you keep your customers engaged over chat, WhatsApp & more, even when offline

Auto-responders

Let Callsavvy's email auto-responders attend to your customers queries to cut engagement time and cost

Calendar & Schedules

Manage, share and keep track of your important schedules & meetings with Callsavvy's Calendar

Virtual Meetings

Create uninterrupted virtual meetings and video calls. Enjoy meeting features like recording, screenshare and more

e-Forms

Create unlimited interactive online forms to collect data and feedback from your customers and users with our form builder.

Knowledgebase

Create and manage knowledgebase articles and improve customer experience with our Knowledgebase management feature.

Email & SMS

Send marketing email & bulk SMS messages to your contacts with our mass mailing and messaging tool

Robocall

Broadcast automated calls with pre-recorded audio or text-2-speech to your contacts with a click.

Auto-Dialer

Have a long list of calls to make? Let our auto-dialer work for you while you rest your hands

Multiple Agents & Units

Create as much agents and support units as you need to handle your customer support requests

Flexible Role Management

Control precisely what features each agent can use with the in-built access control feature

Superb Analytics

Get better visibility and hold on every metric that matters with the in-built reporting dashboard

Get Started Now Request Demo

Developers love Callsavvy!

Callsavvy was built by developers, created with developers in mind and designed for seamless integration with other applications

Start building with Callsavvy's plug-n-play API, webhooks & widgets

integrate any or all of Callsavvy's feature onto your application using the programing language or development platform you love.

Our APIs are simple and straight-forward, just the way you love it!

curl --request POST \
    --url 'https://api.getcallsavvy.com/v1/getSummary' \
    --header 'Public-Key: 1234567890' \
    --header 'Private-Key: 33gTuienGR83HY32cGt' \
    --header 'content-type: application/json' \
    --header 'accept: application/json' \
    --data '{"business_id":"sudobusiness"}'

Frequently Asked Questions

Who can use Callsavvy?
Callsavvy can be used by Businesses, Churches, Schools, Government, NGO, and just about any organization or even individuals looking for a smarter way to handle customer service and customer engagement
How do I setup my call centre on Callsavvy?
Callsavvy has an intuitive and very simple to use Call Flow builder, which allows you specify exactly what happens at each call stage.
What kind of number do I get?
We will issue you an actual dedicated local phone number from your country. In that way, you calls won't get seen as spam by the networks
Can I use my existing number?
Yes. You can connect your existing special number to our server via SIP and we will link it to your contact centre for you. Simply contact us and we will tell you how that works
Can I forward incoming calls to a phone number?
Yes. You can setup your call-flow logic to forward an incoming call to another phone number. This is useful especially when you want to be able to take the call offline

Can I integrate Callsavvy on my app?
Yes! Callsavvy offer lots of useful APIs and Widgets to enable you integrates its features or resources with your exixting business tools.
How mush does it cost?
Callsavvy cost from as little as $27 per month. You have total control over how much you pay with Callsavvy.
Are there other hidden charges?
No! There are no other hidden charges. Simply pay your monthly subscription charges and you are good to go
Can I roll-over my unused call minutes?
Yes. All your unused resources are rolled-over when ever you add a new subscription before the end of your existing one
Can I modify my package after sign-up?
Sure you can. You have the option to rebuild your package each time you want to add or renew your subscription

Sign-up Now Request Demo

Engage your customers on their preferred channels!