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Contact Center, Call Center, Customer Support and IVR Software

Explore Callsavvy's features & offerings

Interactive Call Center

Inbuilt interactive soft-phone
Virtual assistant
Unlimited simultaneous 2-way calls
Smart Queue management, call routing & rotation to agent, unit or branch
Multiple caller ID support
Local & international call support
Dual-channel Call Recording
Unlimited agent
Call transfer to agent, unit, branch or mobile
Call summary and call grouping
Call widget for your website & apps

Interactive Call Centre with Self-Care Capabilities

IVR & Call-flows Builder

Simple no-code IVR builder
Voice & text-to-speech feature
Unlimited IVR stages & branches
16+ ready-made IVR scenarios
Virtual assistant integration
Easily integrate with other CRMs
Webhooks & Event notification feature

Support Tickets & Email Conversations

Convert inbound emails to tickets
Ticket categorization and prioritization
Multi-level escalation rule
Automated ticket responses & status management
Email-bot integration
Ticket assignment to agent or unit
Post-support feedback & rating
Ticket file management
In-built spam control engine
AI-powered response quality analyzer
Ticket widget for your website or app

Live Chats & Socials Conversations

Interactive mult-agent live chats
Support for social conversations on Facebook, WhatsApp, Twitter, Slack, Instagram & more
Share files and multi-media in chat
Intelligent spam control features
Easily switch between conversations
Chatbot with AI integration support
Live-chat widget for your website and apps

Case & Incident Management

Create & manage incidents
Assign multiple agents to incidents
Assign tickets, calls & more to an incidents
Comments and feedback tracking
Incident grouping & escalation

Calendar, Events & Schedules

Simple & intuitive calendar
Customized calendar page for your business and users
Event management & collaboration among your team members
Import events from other calendars
Export events to other calendars
Seamless host delegation feature
Up-coming event reminders
Share calendar invites via email with support for one-time use calendar link
Calendar widget for your website & apps

Video Calls & Virtual Meets

Host unlimited video & audio meetings
Fully browser-base with no app installation required
Unlimited meeting participants & attendees
Screen share sharing & white-board feature
Host control features
Participant admission & rejection features
Multi-stream meeting recording
In-meeting chat & file sharing feature
Instant vido call request
Meet widget for your website & apps

Knowledgebase & Help Center

Your own branded readymade help center
Simple & responsive design for easy navigation
Publish & manage knowledgebase articles
One-click access to voice and video call, chat & tickets from your help page
Embed mode support for website integration
Option to use your own domain

Contacts & Addressbook Management

Manage and share contacts among your team
Contact grouping with group assignment
Private & protected contacts
Move contacts between groups
Contact management and sync APIs

Auto-dialer & Call Campaigns

Hands-free auto dial tool
Dial multiple numbers from file or contact group
Caller ID selection
Call logging & recording
Set breaks between calls
Pause & resume at any time

Robocalls & Voice Broadcast

Broadcast pre-recorded audio or use our text-2-speech tool
Call duration control
Call status reporting
Option to route answered calls to agent or unit
Auto-redial function
Call broadcast & robocall APIs

SMS, WhatsApp & Email Campaigns

Run simple or advanced campaigns
Support for Voice, WhatsApp, SMS & Email
Import targets from contact group, custom list, CSV file or from remote resource
Campaign summary & delivery report
Subscriber privacy management
Multiple delivery accounts & identity management
Delivery account and sender address warm-ups
Delivery account load balancing & optimization

e-Forms & Online Survey Builder

Create and manage unlimited forms
Simple & intuitive zero-code form builder
Add advanced elements, medias & more to your forms
Custom form input validators with remote validation callback
Response management with feature to export responses to excel
Customizable post-submission actions
Duplicate submission protection
Form response management APIs

More Features

Team whispers, chat & file sharing tools
In-app call among team members
Blacklist management
Knowledgebase and article management
Module-level user access control & role management
Flexible billing with support for subscription-based or pay-as-you-go billing
Task manager
File manager with secure file sharing
AI-powered analytics
Custom report generation & data export via API

Callsavvy integrates all your customer engagement channels and tools into a single, AI-powered automation platform. Our unified approach not only enhance customer experience but also boost team performance and increases customer retention. Plus, it significantly reduces both your engagement costs and the time required.

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