Why spread your CRM tools across multiple platforms when you can simply have them all under one smart workplace?

Contact Center, Call Center, Customer Support and IVR Software
callsavvy

Explore Callsavvy's features & offerings

Interactive Call Center

  • Inbuilt interactive soft-phone
  • Virtual assistant
  • Unlimited simultaneous 2-way calls
  • Smart Queue management, call routing & rotation to agent, unit or branch
  • Multiple caller ID support
  • Local & international call support
  • Dual-channel Call Recording
  • Unlimited agent
  • Call transfer to agent, unit, branch or mobile
  • Call summary and call grouping
  • Call widget for your website & apps
Interactive Call Centre with Self-Care Capabilities
No-code IVR builder

IVR & Call-flows Builder

  • Simple no-code IVR builder
  • Voice & text-to-speech feature
  • Unlimited IVR stages & branches
  • 16+ ready-made IVR scenarios
  • Virtual assistant integration
  • Easily integrate with other CRMs
  • Webhooks & Event notification feature

Support Tickets & Email Conversations

  • Convert inbound emails to tickets
  • Ticket categorization and prioritization
  • Multi-level escalation rule
  • Automated ticket responses & status management
  • Email-bot integration
  • Ticket assignment to agent or unit
  • Post-support feedback & rating
  • Ticket file management
  • In-built spam control engine
  • AI-powered response quality analyzer
  • Ticket widget for your website or app
Support Tickets
Live chats and socials

Live Chats & Socials Conversations

  • Interactive mult-agent live chats
  • Support for social conversations on Facebook, WhatsApp, Twitter, Slack, Instagram & more
  • Share files and multi-media in chat
  • Intelligent spam control features
  • Easily switch between conversations
  • Chatbot with AI integration support
  • Live-chat widget for your website and apps

Case & Incident Management

  • Create & manage incidents
  • Assign multiple agents to incidents
  • Assign tickets, calls & more to a incidents
  • Comments and feedback tracking
  • Incident grouping & escalation
Case & Incident management
Calendar & Schedules

Calendar, Events & Schedules

  • Simple & intuitive calendar
  • Customized calendar page for your business and users
  • Event management & collaboration among your team members
  • Import events from other calendars
  • Export events to other calendars
  • Seamless host delegation feature
  • Up-coming event reminders
  • Share calendar invites via email with support for one-time use calendar link
  • Calendar widget for your website & apps

Video Calls & Virtual Meets

  • Host unlimited video & audio meetings
  • Fully browser-base with no app installation required
  • Unlimited meeting participants & attendees
  • Screen share sharing & white-board feature
  • Host control features
  • Participant admission & rejection features
  • Multi-stream meeting recording
  • In-meeting chat & file sharing feature
  • Instant vido call request
  • Meet widget for your website & apps
Audio & Video Meet
Live chats and socials

Knowledgebase & Help Center

  • Your own branded readymade help center
  • Simple & responsive design for easy navigation
  • Publish & manage knowledgebase articles
  • One-click access to voice and video call, chat & tickets from your help page
  • Embed mode support for website integration
  • Option to use your own domain

Contacts & Addressbook Management

  • Manage and share contacts among your team
  • Contact grouping with group assignment
  • Private & protected contacts
  • Move contacts between groups
  • Contact management and sync APIs
Contacts and addressbook
Live chats and socials

Auto-dialer & Call Campaigns

  • Hands-free auto dial tool
  • Dial multiple numbers from file or contact group
  • Caller ID selection
  • Call logging & recording
  • Set breaks between calls
  • Pause & resume at any time

Robocalls & Voice Broadcast

  • Broadcast pre-recorded audio or use our text-2-speech tool
  • Call duration control
  • Call status reporting
  • Option to route answered calls to agent or unit
  • Auto-redial function
  • Call broadcast & ronocall APIs
Live chats and socials
Support Tickets

SMS & Email Campaigns

  • Run simple or advanced campaigns
  • Support for Voice, SMS & Email
  • Import targets from contact group, custom list, CSV file or from remote resource
  • Campaign summary & delivery report
  • Subscriber privacy management
  • Custom Sender identity management
  • Contact and group management APIs

e-Forms & Online Survey Builder

  • Create and manage unlimited forms
  • Simple & intuitive zero-code form boulder
  • Add advanced elements, medias & more to your forms
  • Custom form input validators with remote validation callback
  • Response management with feature to export responses to excel
  • Customizable post-submission actions
  • Duplicate submission protection
  • Form response management APIs
Live chats and socials

More Features

  • Team whispers, chat & file sharing tools
  • In-app call among team members
  • Blacklist management
  • Knowledgebase and article management
  • Module-level user access control & role management
  • Flexible billing with support for subscription-based or pay-as-you-go billing
  • Task manager
  • File manager with secure file sharing
  • AI-powered analytics
  • Custom report generation & data export via API
customer support tool