Callsavvy - AI-powered Omnichannel CRM Automation & Business Communication Tool

All your customer engagement channels & CRM tools, now unified under one AI-powered workplace.

Call Centre & IVR

Improve customer experience and call handling with our interactive Call Centre, Smart call routing & DIY IVR tool

Auto-Dialer & Robocalls

Reachout to your customer via telephone calls the smart way with our Auto-Dialer, cold calls & bulk call-out tools

Support Tickets & Incidents

Keep a better track of your customer's requests & complains with our powerful Support Ticket and case management management tools

Live Chats & Socials

Engage your customers and website visitors over chat, Facebook, WhatsAapp, Slack, Instagram, Twitter and other social platform

Chatbots & Auto-responders

Keep your customers engaged even when you are not there with our chat bots and email auto-responders

Contacts & Leads

Manage your business contacts and keep better track of your leads & sales pipelines with our lead automation tool

Calendar & Video Meets

Schedule and share important events, setup virtual meetings with the calendar and virtual meeting features

WhatsApp, SMS & Email Campaigns

Engage your customers via email and WhatsApp, SMS with the in-built mass email, bulk WhatsApp and SMS campaign tool

Help Center & Knowledgebase

Give your customers quick and easy access to suppport accross all channels in a simple page with our help center feature

sForm & Surveys

Create interactive online forms to collect & manage feedbacks, survey data and more with our form builder

Team Chats & Wispers

Enhance your team collaboration & simplify resource sharing with our team chat and team whisper tool

Invoice & Billing

Collect online payments, automate your billing & manage recurring invoices with our Invoice & Billing tool

Why choose Callsavvy?

All tools in one box!

From telephone support to email support, live chat, social media channels, IVR, forms, robocalls, chatbots, virtual meetings, SMS & Email campaigns, auto-dialer, calendar and lots more… Callsavvy brings all your favorite customer service and engagement channels under one platform.

Zero Hardware or infrastructure!

Being a 100% cloud-based platform, you do not need any special hardware, device, OS or infrastructure to use Callsavvy. All you need is basically is a web browser and your internet connection

Completely turnkey!

With Callsavvy, you don’t need to develop or deploy anything! We have all the tools readymade and only a few clicks away. Its as simple as sign-up, setup and you are good to go! Your workplace is ready to run in minutes.

Flexible pricing & billing!

Unlike most other tools in the market, Callsavvy doesn’t force a package or plan on you… we let you decide what you want to pay, how you want to pay and when you want to pay

Built for Collaboration & Team!

Callsavvy makes it possible for every member of your organization to play a part in your customer engagement process without necessarily being in your customer service team. It offers a centralized platform allowing same set of resources to be shared and accessed from anywhere by anyone within your organization

Significant cost saving!

Callsavvy saves you the cost of subscribing different resource with different providers, since everything comes in one box. It also save you infrastructure cost, development cost, tech support cost and a whole bunch of other hidden cost. Our pricing are even way cheaper too!

Completely DYI!

From sign-up to setting up you call center logic, IVR, agents and more, Callsavvy gives you full access to control precisely the behavior of your contact center using simple form fields. You don’t even need us or any technician to get anything done

Plug-in & API Ready!

Callsavvy offers you tools to generate plug-ins to integrate its features on your website with a single click of a button. We also offer RESTFul APIs to enable you seamlessly integrate Callsavvy with your CRM or other business automation tool

Life-time support!

With Callsavvy, you have a life-time access to our first-class support, both technical and otherwise. You never have to worry about updates, patches or fixes... We take care of those with smiles as well 

Features

OS Independent

Launch your contact centre from any internet enabled device. No special hardware requirements

Up & Running in Minutes

Setup your business contact-centre in minutes with our interactive & easy-to-use flow builder.

Flexible Pricing

Decide precisely what you pay and when you pay with our interactive call package builder

Multiple Simultaneous 2-Way Call

Make both inbound and outbound calls using your call centre number

Interactive Voice Response (IVR)

Build advanced self-care capabilities to your customers with IVR

Call Recording

Recording every call and use these recordings to score your agents

Smart Call Routing

Auto distribute calls to the most suitable agent using smart routing algorithm

Call Queuing System

Increase performance of inbound call while minimizing missed calls with call queues

DIY Call Flow Builder

Build your call flow & logic in minutes with the easy-to-use interactive flow builder

Audio & Text-2-Speech Support

Play pre-recorded audio or simply use the in-built text-to-speech feature on your IVR

In-Call SMS Messaging

Easily send branded SMS messages to your call at a click of a button

Call Transfers

Transfer incoming calls from one agent or unit to another with a single click

Support Tickets

Improve customer support with the in-built support ticket management system & plugin

Import Tickets from Mail

Auto convert or sync emails on your mailbox to support ticket for better email request handling

Ticket Escalation

Improve your overall service delivery with customized unit-level ticket escalation rules (SLA)

Live Chats

Improve customer engagement on your website with the integrated live chat feature & plugin

Social Messengers

Engage your potential customer on Facebook, WhatsApp and other social media with our integrated messenger

APIs & Plug-ins

Integrate Callsavvy features into your existing business management tools with our Plug-ins & RESTFul APIs

Chatbots

Callsavvy's chatbots let you keep your customers engaged over chat, WhatsApp & more, even when offline

Auto-responders

Let Callsavvy's email auto-responders attend to your customers queries to cut engagement time and cost

Calendar & Schedules

Manage, share and keep track of your important schedules & meetings with Callsavvy's Calendar

Virtual Meetings

Create uninterrupted virtual meetings and video calls. Enjoy meeting features like recording, screenshare and more

e-Forms

Create unlimited interactive online forms to collect data and feedback from your customers and users with our form builder.

Knowledgebase

Create and manage knowledgebase articles and improve customer experience with our Knowledgebase management feature.

Email & SMS

Send marketing email & bulk SMS messages to your contacts with our mass mailing and messaging tool

Robocall

Broadcast automated calls with pre-recorded audio or text-2-speech to your contacts with a click.

Auto-Dialer

Have a long list of calls to make? Let our auto-dialer work for you while you rest your hands

Multiple Agents & Units

Create as much agents and support units as you need to handle your customer support requests

Flexible Role Management

Control precisely what features each agent can use with the in-built access control feature

Superb Analytics

Get better visibility and hold on every metric that matters with the in-built reporting dashboard

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Developers love Callsavvy!

Callsavvy was built by developers, created with developers in mind and designed for seamless integration with other applications

Start building with Callsavvy's plug-n-play API, webhooks & widgets

integrate any or all of Callsavvy's feature onto your application using the programing language or development platform you love.

Our APIs are simple and straight-forward, just the way you love it!

curl --request POST \
    --url 'https://api.getcallsavvy.com/v1/getSummary' \
    --header 'Public-Key: 1234567890' \
    --header 'Private-Key: 33gTuienGR83HY32cGt' \
    --header 'content-type: application/json' \
    --header 'accept: application/json' \
    --data '{"business_id":"sudobusiness"}'

Frequently Asked Questions

Who can use Callsavvy?
Callsavvy can be used by Businesses, Churches, Schools, Government, NGO, and just about any organization or even individuals looking for a smarter way to handle customer service and customer engagement
How do I setup my call centre on Callsavvy?
Callsavvy has an intuitive and very simple to use Call Flow builder, which allows you specify exactly what happens at each call stage.
What kind of number do I get?
We will issue you an actual dedicated local phone number from your country. In that way, you calls won't get seen as spam by the networks
Can I use my existing number?
Yes. You can connect your existing special number to our server via SIP and we will link it to your contact centre for you. Simply contact us and we will tell you how that works
Can I forward incoming calls to a phone number?
Yes. You can setup your call-flow logic to forward an incoming call to another phone number. This is useful especially when you want to be able to take the call offline

Can I integrate Callsavvy on my app?
Yes! Callsavvy offer lots of useful APIs and Widgets to enable you integrates its features or resources with your exixting business tools.
How mush does it cost?
Callsavvy cost from as little as $27 per month. You have total control over how much you pay with Callsavvy.
Are there other hidden charges?
No! There are no other hidden charges. Simply pay your monthly subscription charges and you are good to go
Can I roll-over my unused call minutes?
Yes. All your unused resources are rolled-over when ever you add a new subscription before the end of your existing one
Can I modify my package after sign-up?
Sure you can. You have the option to rebuild your package each time you want to add or renew your subscription

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Reach your customers on their preferred communication channel