Reach your customers on their preferred communication channel

AI-powered omni-channel contact center and customer engagement automation & collaboration tool

Voice, IVR, Email, WhatsApp, Chat, Chatbot, Facebook

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Contact Center, Call Center, Customer Support and IVR Software
callsavvy
contact center software

Meet Callsavvy

Unified engagement automation & collaboration, offering Call Center, IVR Flow Builder. Live Chats, Social Chats, Support Tickets, Calendar, Virtual Meetings, Virtual Assistant, AI-powered Analytics, Shared Address Book, Task Manager, Auto Dialer, Robocall, Chatbot & Auto-responder, SMS & Email Campaigns, Knowledgebase, Soft Phone, E-Form and much more

Why Choose Callsavvy?

Build an Interactive Contact Centre with Self-Care Capabilities

Callsavvy offers amazing set of tools to enable you build an interactive Call Center and telephone-based Customer Care system with Self-Care capabilities in minutes;

  • Dynamic Call Queuing & Routing System
  • Fully Customizable Call-Flow with Interactive Flow Builder
  • Interactive Voice Response Feature (IVR)
  • Multiple Simultaneous 2-way Voice Call with Central Caller ID
  • Dual-channel Call Recording
  • Call Forwarding & Call Transfer
  • In-Call SMS Messaging Feature
Build an Interactive Call Centre with Self-Care Capabilities
call center app
Bring your customer service channels together under one platform.

Call Centre Tools

Boost customer experience with our interactive Call Centre & In-built IVR Feature

Auto-Dialer & Robocalls

Engage your customer over telephone calls with our in-built Auto-Dialer & bulk call-out tool

Support Tickets

Keep a better track of your customer's requests with our powerful Support Ticket management feature

Live Chats & Messengers

Engage your customers and website visitors over chat, Facebook, WhatsAapp and other social platform

Chatbots & Auto-responders

Keep your customers engaged even when you are not there with our chat bots and email auto-responders

SMS & Email Marketing

Engage your customers via email and SMS with the in-built mass email and bulk SMS messaging tool

Calendar & Virtual Meetings

Schedule and share important events, setup virtual meetings with the calendar and virtual meeting features

business customer engagement tool

Customize your package to suit your need & budget

Callsavvy package builder offers you the flexibility to pay only for those specific resources you need, when you need them;

  • Choose your own call minutes
  • Decide how many agents/units you need
  • Adjust your resources when ever you need to
  • Roll-over unused resources
Flexible pricing - Call centre and IVR software image
help desk software
callsavvy
Make informed decisions with Callsavvy's Analytics

Make informed decisions with Callsavvy's Analytics

Our analytics dashboard gives you useful insight into various aspects of your business support process, helping you make informed decisions around your customer relations;

  • Know when best to reach your customers
  • Know how best to reach your customers
  • Measure performance of your customer service team
  • Allocate your customer support resources where they are needed most
  • Detect lapses and improve on your customer engagement process
callsavvy - customer service software
callsavvy

Add Voice Call feature to your app with Callsavvy plugins

With Callsavvy, you can integrate telephone support, click-to-call and other VoIP features on your website or app with zero coding, thanks to the in-built one-click embed function allowing you to;

  • Embed phone call and telephone support system on any app
  • Embed live chat & chat-bot feature on any app
  • Embed support ticket form on any app
Add voice call feature to your app or website
Get Started Live Demo

Features

OS Independent

Launch your contact centre from any internet enabled device. No special hardware requirements

Up & Running in Minutes

Setup your business contact-centre in minutes with our interactive & easy-to-use flow builder.

Flexible Pricing

Decide precisely what you pay and when you pay with our interactive call package builder

Multiple Simultaneous 2-Way Call

Make both inbound and outbound calls using your call centre number

Interactive Voice Response (IVR)

Build advanced self-care capabilities to your customers with IVR

Call Recording

Recording every call and use these recordings to score your agents

Smart Call Routing

Auto distribute calls to the most suitable agent using smart routing algorithm

Call Queuing System

Increase performance of inbound call while minimizing missed calls with call queues

DIY Call Flow Builder

Build your call flow & logic in minutes with the easy-to-use interactive flow builder

Audio & Text-2-Speech Support

Play pre-recorded audio or simply use the in-built text-to-speech feature on your IVR

In-Call SMS Messaging

Easily send branded SMS messages to your call at a click of a button

Call Transfers

Transfer incoming calls from one agent or unit to another with a single click

Support Tickets

Improve customer support with the in-built support ticket management system & plugin

Import Tickets from Mail

Auto convert or sync emails on your mailbox to support ticket for better email request handling

Ticket Escalation

Improve your overall service delivery with customized unit-level ticket escalation rules (SLA)

Live Chats

Improve customer engagement on your website with the integrated live chat feature & plugin

Social Messengers

Engage your potential customer on Facebook, WhatsApp and other social media with our integrated messenger

APIs & Plug-ins

Integrate Callsavvy features into your existing business management tools with our Plug-ins & RESTFul APIs

Chatbots

Callsavvy's chatbots let you keep your customers engaged over chat, WhatsApp & more, even when offline

Auto-responders

Let Callsavvy's email auto-responders attend to your customers queries to cut engagement time and cost

Calendar & Schedules

Manage, share and keep track of your important schedules & meetings with Callsavvy's Calendar

Email & SMS

Send marketing email & bulk SMS messages to your contacts with our mass mailing and messaging tool

Robocall

Broadcast automated calls with pre-recorded audio or text-2-speech to your contacts with a click.

Auto-Dialer

Have a long list of calls to make? Let our auto-dialer work for you while you rest your hands

Multiple Agents & Units

Create as much agents and support units as you need to handle your customer support requests

Flexible Role Management

Control precisely what features each agent can use with the in-built access control feature

Superb Analytics

Get better visibility and hold on every metric that matters with the in-built reporting dashboard

Join Over 80 Businesses & Brands Already Powered by Callsavvy

Get Started Now Live Demo

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Developers love Callsavvy!

Callsavvy was built by developers, created with developers in mind and designed for seamless integration with other applications

Callsavvy fintech API for Developers

Start building with Callsavvy's plug-n-play APIs

integrate any or all of Callsavvy's feature onto your application using the programing language or development platform you love .

curl --request POST \
    --url 'https://api.getcallsavvy.com/v1/getSummary' \
    --header 'Public-Key: 1234567890' \
    --header 'Private-Key: 33gTuienGR83HY32cGt' \
    --header 'content-type: application/json' \
    --header 'accept: application/json' \
    --data '{"parameter":"value"}'
                

Frequently Asked Questions

  • Who can use Callsavvy?

    Callsavvy can be used by Businesses, Churches, Schools, Government, NGO, and just about any organization or even individuals looking for a smarter way to handle customer service and customer engagement

  • How do I setup my call centre on Callsavvy?

    Callsavvy has an intuitive and very simple to use Call Flow builder, which allows you specify exactly what happens at each call stage.

  • What kind of number do I get?

    We will issue you an actual dedicated local phone number from your country. In that way, you calls won't get seen as spam by the networks

  • Can I use my existing number?

    Yes. You can connect your existing special number to our server via SIP and we will link it to your contact centre for you. Simply contact us and we will tell you how that works

  • Can I forward incoming calls to a phone number?

    Yes. You can setup your call-flow logic to forward an incoming call to another phone number. This is useful especially when you want to be able to take the call offline

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